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Dear Six Auto,
My family and I recently purchased a 2004 Chevy Cavalier from your dealership, It was in good condition and we were most happy with the buy. The salesperson, Shay Sexton, was great to work with and was very polite and willing to work with us on our trade-in and got the price of the vehicle to something we could afford.
Unfortunately we ran into a very minor issue. The CD player was not working correctly. Even though it probably wasn't covered under the warranty, Ralph was willing to replace the unit at no cost to us, and just by chance was a nicer unit than what was in the vehicle originally. Then just at the end of the warranty, the
speedometer was reading incorrectly. Again you were willing to go that extra mile to assist us in getting that fixed.
That is the kind of service you don't hear about these days. The willingness to go above and beyond to help your customers is what makes a good company great.
I was recently at a work related training on Customer Service. There was a room of 50 or more people attending the event. At one point the instructor asked for examples of good customer service. I personally shared that story in front of the entire group regarding my experience with a company that went that extra mile to keep a customer happy. I actually had people come up to me during the break sessions to ask me more about my story.
Whether or not that generates sales for you in the future, I can't be sure, but one thing you can be sure of is that should anyone ask me about a reputable dealership for used cars, yours will be at the top of my list.
Thank you again for making our shopping experience a positive one,
Sincerely,
Adrian Guerrero & Family
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